RabyanaRabyanaRabyana

RETURN, EXCHANGE & SHIPPING POLICY

We take great care in delivering our products and adhere to the highest quality standards. As a policy, we do not entertain returns on products delivered in undamaged condition. Please peruse our return policy for your understanding.

A PRODUCT IS ONLY ELIGIBLE FOR RETURN UNDER THE FOLLOWING CONDITIONS:
  • A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation.
  • If you have received a damaged or broken product.
  • Product must be returned with the original packaging,including the tags, shipping label (pasted on the packet ) invoice etc.
  • Product should be unused and in the original condition.
  • Company has a no cash refund policy- however offer exchange of products.
  • A video of damaged product and the box should be sent within 24 hours of receiving your order.
  • Cash on Delivery (COD): In the event that an order is placed under our cash on delivery service, our team at Rabyana will promptly reach out to the customer for approval prior to shipment over a call as well as e-mail. It is imperative to note that once an order is approved, it cannot be cancelled. Additionally, please be informed that all cash on delivery orders are non-returnable and non-refundable. We appreciate your understanding and cooperation in this matter.

SHIPPING POLICY

We ship through Shiprocket for orders across India.

  • We offer free shipping for all orders in India. International shipping is chargeable, as per the destination and shipment dimensions.
  • The products are dispatched to the shipping address recorded at checkout.
  • The products are delivered within 5-7 days.
  • Post shipping, the details of the tracking number and information of the shipping agency will be shared via email and whatsapp.
  • We accept all major debit & credit cards (including Mastercard, Visa & American Express), Net Banking options across major banks as well as recognised Wallet & UPI options.
  • Please note that Saturdays, Sundays, and Public Holidays are not set as working days for standard deliveries.
  • On all international orders, shipping rates will be directly communicated to the customer.
  • Shipping  Address change will be accepted only if order has not been shipped. Address change is only possible if new location is within the same state.
Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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